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This recent clipping, from the Jan 11, 2013 issue of the Seattle Times, mentions that Sound Transit has hired Anthro-Tech, an Olympia-based UCD consulting firm, to do usability studies on their ticketing and signage systems.
Anthro-Tech is headed by HCDE alumna and affiliate professor Suzanne Boyd.
The article also illustrates some of the challenges in convincing management of the importance and value of usability and user-centered design work.
