MEDCON is being retired on June 30th . MEDCON was a telephone system developed in 1975 and has pretty much remained unchanged since. Unfortunately it did not allow for documentation in Epic making it is difficult to track callers and their needs, which is one of the significant reasons it is being shelved.
A new number will be made available for providers to call – 1-800-4UWDOCS. It will include a dedicated practitioner referral line and an updated provider resource site. The phoneline will be managed by the transfer center 7am-7pm with an option to leave a message after hours. Providers will be receiving a letter informing them of the new number. If you hear of any providers who are having trouble getting through, please let Kelly know. This will be a big part of her outreach mission – so please assume a low threshold for giving out her contact info.
Kelly – CELL: 206-491-0960 EMAIL: kdb4@uw.edu
If you have new providers in your clinics, this is a great opportunity to connect them with NSI. Kelly plans to set up a 1:1 with each of the new providers in July/Aug to inform them of her role. You are welcome to join her.
For more information – BEYOND MEDCON – ppt
Medcon Services and Service Provider data – xsl