Who may place orders?
Any employee of UW Medicine, Harborview, and Fred Hutch Cancer Center with a valid program budget number may place an order with Drug Services.
What can be ordered through Drug Services?
Legend drugs and devices, certain supplies, and OTC drugs may be ordered through Drug Services. Please refer to our formulary. There are additional items not listed on the formulary, which Drug Services may be able to acquire through other vendors. Please check with Drug Services staff availability and for pricing information.
Drug Services is unable to provide non-drug chemicals, drugs in unfinished bulk form, or healthcare specialty items such as IV sets and tubing, devices, and durable medical equipment (DME). These types of items may be purchased through eProcurement, UWMC Material Management (if customer has a hospital budget), or direct with outside vendors.
Drug Services is unable to provide non-drug chemicals, drugs in unfinished bulk form, or healthcare specialty items such as IV sets and tubing, devices, and durable medical equipment (DME). These types of items may be purchased through eProcurement, UWMC Material Management (if customer has a hospital budget), or direct with outside vendors.
What is the turn-around time for orders?
Depending on workload, availability, most orders can be processed within 1 – 2 business days (excluding university holidays and weekends).
Emergent Requests
Drug Services primary responsibility is to provide timely compounding services for patient care at UW Medicine’s hospitals and clinics, this activity must always take precedence. Therefore, Drug Services may not recognize nor accept ‘STAT’ or ‘Emergency’ orders from non-patient care sources. The existing order process and pickup hours were established to best achieve our primary responsibility, yet still provide time to accommodate most of our other responsibilities.
How soon must orders be picked-up?
Due to limited storage space, the customer is expected to promptly arrange for order pickup to occur either within 1-2 business days of notification, or at the pre-arranged date and time. If there is to be a delay in pickup, Drug Services should immediately be notified. Depending upon the situation, the order may have to be cancelled and a restocking fee assessed.
Who can pick up controlled substances?
As long as the proper forms have been signed by either the registrant or designee having power-of attorney, anyone with a valid driver's license and knowledge of the specifics of the order may pick up controlled substances unless instructed otherwise.
Where do I direct billing questions?
Please email drugsvcs@uw.edu with all billing questions with as much pertinent information as possible.