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Frequently Asked Questions.
Experience top-notch support through email, phone, chat, and social media. Our commitment to high-quality service
ensures your needs are met across every communication channel.
What do I need to get started with using vENC?
Getting started is simple, download the vENC app to your mobile phone and follow the instructions to install. Request an access code from your instructor if using the research/QI version of vENC. Then open the vENC app and begin with the Tutorial.
Does it cost anything to use vENC?
Learners can use vENC for free.
What is a vENC level?
What is the passing score to unlock additional levels?
How can I improve my score?
The score is calculated based on correct actions, incorrect actions (negative marking) and hints (negative marking). If you perform the actions required to complete the scenario correctly without hints or mistakes, you will receive a perfect score.
What is the reward for a high score?
Unlocking rewards means that there may be a special object or image added to the room as a reward for good performance.
What score is needed to unlock a reward?
What if vENC does not work on my mobile phone?
I work with a healthcare facility. How can we get access to vENC for our team?
Does this application provide continuing education credits?
Locations
1959 NE Pacific St
Seattle, WA 98195
virtualnewbornsim@gmail.com