SEFS Information Technology

About SEFS IT

SEFS Information Technology provides computing services and support in service to the mission and core values of the School of Environmental and Forest Sciences and the University of Washington.  While located on the UW Seattle campus, the scope of the services we provide extends across the region to the school’s centers as well, including UW Botanic Gardens, the Center for Sustainable Forestry at Pack Forest (Eatonville, WA,) and the Olympic National Resources Center (Forks, WA.)

Team Members

  • Barry HohstadtSenior Computer Specialist, IT Lead
  • Gregory Olsen, Computer Support Technician II
  • Bradley Li, Computer Support Technician II

 

UW Connect Service Management

Beginning June 4th, 2018, SEFS IT will use UW Connect to track and manage incoming service requests; JIRA Service Desk will then be retired. SEFS IT will be the first team in the Director’s Office to use this tool, but plans are in place to incorporate the Financial Services and Payroll teams in the near future.

We believe this change will make it easier for members of the SEFS community to request and receive support, and make the support lifecycle more transparent. As UW Connect is also used by UW service organizations such as UW-IT and the ISC, it will allows us to seamlessly collaborate with these organizations when necessary, minimizing the need for additional customer intervention.

To submit a service request, all you need to do is email sefsit@uw.edu!  Of course, you can also call our Service Desk directly at 206-616-7365.  Regardless which option you choose, responses to your request will be delivered directly to your UW email inbox within one business day of submission.  To respond, simply reply via email and your UW Connect service request will be updated accordingly.

So there is no confusion, all responses sent from UW Connect are sent using the email address sefshelp@uw.edu.  As Finance and Payroll will be using UW Connect in the future, this identity was the logical choice to encompass responses from all three service teams.