About SEFS IT

SEFS Information Technology provides computing services and support in service to the mission and core values of the School of Environmental and Forest Sciences and the University of Washington.  While located on the UW Seattle campus, the scope of the services we provide extends across the region to the school’s centers as well, including UW Botanic Gardens, the Center for Sustainable Forestry at Pack Forest (Eatonville, WA,) and the Olympic National Resources Center (Forks, WA.)

Team Members

• Michael Bailey, SEFS IT Manager
• Kevin Nelson, SEFS Computer Support Technician II
• Luke Rogers, Temporary IT Support Staff

UW Connect Service Management

SEFS IT uses the UW Connect service management platform to track and manage incoming service requests.  To open a request, simply email sefshelp@uw.edu.  You can visit the UW Connect My Requests page to view the status of, or respond to open requests.

To ensure that your request is addressed in a timely manner and not accidentally overlooked, we request that you do not email SEFS IT team members individually.

 

Madrona Virtual Desktop FAQs

Madrona is a virtual desktop platform, funded through the UW Student Technology Fee (STF), used in SEFS computer labs as well as providing 24/7 remote access. If you have any questions about, or are experiencing issues with Madrona, you can find answers to many common questions and instructions for use on our Madrona Frequently Asked Questions page.  If you are unable to find the information you are looking for, please email a brief description of the issue you are experiencing to sefshelp@uw.edu for further assistance.

While we do our best to ensure high availability of this service, however unexpected issues do arise from time to time.

It is important that you notify SEFS IT of issues with Madrona so we have documentation of the issue, which helps us to identify support request trends and identify whether or not the issue affects an individual or a large group of users.