SOMALT Frequently Asked Questions

Common help requests and links to self-help

Canvas, Mediasite and other platforms log on problems
Mediasite – uploading videos
Password problems
Poll Everywhere
Student Performance Dashboard / Thread grades
Zoom webinar link request

Canvas, Mediasite and other platforms log on problems

Problems accessing Canvas, Mediasite and other UW platforms can be caused by web browser cache and previous log ons. Expired login sessions or conflicts from previous logins can often be fixed by refreshing the browser.

To refresh your browser:
1. Log out of all platforms (Canvas, Office/Outlook, Google, etc.) in your web browser.

2. Then, clear history and cache.

3. Then, close all web browser windows / tabs and quit the browser. Then, restart and try logging on again.

Mediasite – uploading videos

Instructions for using MyMediasite

Password problems

If you are having a problem with your password, the best way to reset your UW password is to email help@uw.edu ( help@uw.edu ) or call 206-221-5000 and request assistance.

Poll Everywhere

Basic instructions for using Poll Everywhere
More about Poll Everywhere from UW-IT

Student Performance Dashboard / Thread grades

If you have any issues with grades or thread scores not being posted on your Student Performance Dashboard, please send a message to aadm@uw.edu ( aadm@uw.edu ) for assistance.

Zoom webinar link request

To request a webinar for a medical school course or program, please send your inquiry to somaltsupport@uw.edu ( somaltsupport@uw.edu ) with the following information:

Title of Webinar
Date
Start and End Time
Audience Capacity (up to 500 or 1000)
Q&A – Yes or No
Chat – Yes or No
Host and Co-hosts – staff NetIDs
Panelist – provide full name and email address